Agent Not Connecting after restore | U02000101 Access to KeyStore

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Issue after standard file corruption and restoration of agent files in linux.  When trying to start the agent, the following error shows in the log file:

U02000101 Access to KeyStore '[full path to agent]/bin/ucxjlx6.kstr' not possible.

or (for SAP)

U02000101 Access to KeyStore '[full path to agent]/bin/ucxjr3x.kstr' not possible.

or (for RA agents)

U02000101 Access to KeyStore '[full path to agent]/bin/ucxjcitx.kstr' not possible.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

OS: Linux

Cause

This was caused by the automic user not owning the .kstr file

Resolution

The user who starts the agent should have at least read access to the *.kstr file in the agent's /bin directory.  In this case the owner should be automic, but was root with permissions -rw------- and needed to be updated by running the following as root user for OS agent:

chown automic ucxjlx6.kstr

or for SAP agent:

chown automic ucxjr3x.kstr

or for RA agents:

chown automic ucxjcitx.kstr