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Using DBPasswordUtils.exe to configure MySQL User passwords and the application hangs

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Article ID: 201079

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Tried to configure the MySql database password on the harvester.  Stopped all services using the batch file; \tool\harvester_services.bat stop.  Running DBPasswordUtils.exe for any user, the application is hangs with no response.

Cause

Depending upon the OS, the application may open the file in text mode.  It needs to open the file in binary mode.  If opened in text mode, the queries to read/write will hang.

Environment

Release : 20.2

Component : NQRPTA - REPORTERANALYZER

Resolution

NFA_10.0.4_PTF_006 patch has been released to fix this issue.  It is attached to this KB.

After applying the hotfix, please run IISRESET from the commandline for the hotfix to take affect.

Attachments

1602167976221__NFA_10.0.4_PTF_006.zip get_app