DX OI - How to assign an event to a particular group in ServiceNow based on CI's like process, service or URL

Products

• DX Operational Intelligence

Issue/Introduction

We are using UIM integration and we would like to assign an event to a particular group in ServiceNow based on the different CI's like process or service or URL etc.

Is this possible?

Environment

DIGITAL OPERATIONAL INTELLIGENCE - 1.3.2 

Resolution

In the latest OI 20.2 release , the SNOW assignment group population capability has been added and it can only happen in 2 following ways . 

• By querying Servicenow CMDB based on Alarm's host : Here OI needs a public CMDB Rest endpoint to consume (with alarm host as query parameter) , And the results should be in some expected format

• Using Service-assignmentGroup Mapping file : This is a mapping file where service and assignmentGroup mapping can be maintained which need to be placed in an artifact folder under ITSM pod] . This is only applicable for service alarms . 

Below is an example.

            serviceGroupMapping":[

               {

                  "serviceName":"Service-one",

                  "assignmentGroup":"Group1"

              },

             {

                 "serviceName":"Service-two",

                 "assignmentGroup":"Group2"

            }]