DX OI - How to assign an event to a particular group in ServiceNow based on CI's like process, service or URL

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Article ID: 201071

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We are using UIM integration and we would like to assign an event to a particular group in ServiceNow based on the different CI's like process or service or URL etc.

Is this possible?

Environment

DIGITAL OPERATIONAL INTELLIGENCE - 1.3.2 

Resolution

In the latest OI 20.2 release , the SNOW assignment group population capability has been added and it can only happen in 2 following ways . 
  • By querying Servicenow CMDB based on Alarm's host : Here OI needs a public CMDB Rest endpoint to consume (with alarm host as query parameter) , And the results should be in some expected format
  • Using Service-assignmentGroup Mapping file : This is a mapping file where service and assignmentGroup mapping can be maintained which need to be placed in an artifact folder under ITSM pod] . This is only applicable for service alarms . 
Below is an example.
            serviceGroupMapping":[
               {
                  "serviceName":"Service-one",
                  "assignmentGroup":"Group1"
              },
             {
                 "serviceName":"Service-two",
                 "assignmentGroup":"Group2"
            }]