Business hours control on dashboard shows "No business hours selected" in DX netops Performance Management

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

The dashboard has views with sites that are all configured for business hours and are locked.

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Cause

The control at the top of the page is for the dashboard context. If not set to a site with business hours then no business hours can be selected/deselected.

Resolution

Use a site as a dashboard context to but this will not impact the locked views.

Business hour priority order when applying filter to a view:

1. Business hour filter is specifically applied at view level
2. Site group with business hour filter specified at view level
3. Site group with business hour filter specified at page level with "Apply Business Hours" control
4. Site group with a business hour filter specified by page context