Some times, Out of the box SLA Violation report within Incident and Problem Management folder, the Select Ticket Type drop down shows only Incident and does not show Request or Problem.
Article ID: 20106
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
To resolve this issue, perform the following steps:
Note: Have a backup of CA Service Desk Universe and/or your derived universes before performing below steps.
Login to Designer with Administrator credentials and import the CA Service Desk Universe.
Click on Tools > list of values > edit
Expand lookup tables.
Select on request type and click on purge and then on refresh.
In the Left pane, expand lookup tables and then request type.