RSA configuration page not showing sdconf.rec and sdopts.rec as existing despite Upload Success messages

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

We are trying to configure the RSA integration under Configuration > 3rd Party and a new node that we want to add to an existing cluster. We use the same sdconf.rec and sdopts.rec files as on the existing nodes. When we upload the files, the PAM UI reports a successful upload, but neither files shows as existing afterwards, and RSA is not listed in the available authentication methods on the login page.

Cause

This has been observed just once on a release that was about to go EOS. We did not follow up on root cause.

Environment

Release : 3.2

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

If you observe this on a supported release, you will have to raise a Support case. A Support engineer will be able to help you get past the problem if a quick solution is needed, and would work with you on determining root cause to have the problem fixed in future releases.