AIP credential for your CMP account has expired

Products

• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Package

Issue/Introduction

You received an email notification on September 30, 2020 with the following message:

"We are writing to notify you that your AIP credential for your CMP account <account name> has expired."

Cause

There were transient errors calling the Microsoft API for validating AIP credentials. This led to customers getting an email that their AIP credential had expired.

Resolution

The timer job ran again on October 1, 2020 and everything was resolved.