DB Manager Service crashing troubleshooting steps

Products

• Ghost Solution Suite

Issue/Introduction

After installing Ghost Solution Suite (GSS) the DB Manager Service is crashing.  It seems to have started after installing the GSS Web Console.  The DB Manager Service seemed stable before installing the GSS Web Console.

What information should be collected for this issue?

Environment

GSS 3.x

Resolution

The best way to start investigating this would be to collect the crash dumps so these could be reviewed.  You can use the SysInternals ProcDump tool to gather these dumps:

1. Run this command from the cmd prompt and wait for the crash to occur:

 

procdump -e -ma -w dbmanager.exe 

 

2. To catch all dumps, because there may be that several processes are actually crashing, run the following command (where C:\dumps is an existing folder that will be used to store the dumps files):

procdump -ma -i C:\dumps

Additional Information

ProcDump v11.0