Troubleshooting DB Manager Service is crashing.

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Article ID: 201021

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

After installing Ghost Solution Suite (GSS), DB Manager Service is crashing.  It seems to have started after installing GSS Web Console.  DB Manager service seemed stable before that.

What information could I collect for this?

Cause

Unknown

Environment

GSS 3.3 RUx

Resolution

The best way to start investigation is to collect the crash dump (s) so those can be reviewed it. You may use ProcDump tool for that:

1. - run this cmd and wait for crash:
procdump -e -ma -w dbmanager.exe 
 
2. Or better to catch all dumps, because it may be that several processes are actually crashing. This can be done by the following command, where C:\dumps is existing folder to store dumps:
procdump -ma -i C:\dumps