Robot installed is not appearing in IM

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Article ID: 201016

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Robot was installed from a command line using the silent parameters below

nimsoft-robot-x64.exe  /VERYSILENT /SUPPRESSMSGBOXES /NORESTART

Problem:
Nimsoft Robot Watcher service is up but is not seen in IM under the Hub.
The controller.log do not show any errors

Cause

The missing robot.cfg is sometimes caused by Antivirus applications.

Environment

Release : 7.80

Component : UIM - ROBOT

Resolution

1. Stop the Nimsoft Robot Watcher service

Manually created the robot.cfg with the appropriate parameters below

<controller>
   domain = 
   hub = 
   hubip = 
   hubrobotname = 
   hubport = 
</controller>

2. Started the Nimsoft Robot Watcher service