The Installed Software Report shows different versions

Products

• Client Management Suite

Issue/Introduction

In the Installed Software report, there are different versions showing in both the Name (Product Name) column and the Version columns.

Environment

ITMS 8.x

 

Resolution

First, run a Full Software Inventory to see if this resolves the version discrepancy.  If the Full Inventory does not resolve this issue then consider capturing the NSE files on a test machine and see what is in the captured in the NSEs.  If the discrepancy seen in the Installed Software report is also seen in the data of the NSE files then this is more likely a software vendor issue.

Additional Information

Capturing NSEs on a Windows client

Capture processed NSEs on the Notification Server for analysis