Unable to export client install package from Endpoint Protection Manager

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Article ID: 200987

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When I try to export the client install package for windows from the SEPM (Symantec Endpoint Protection Manager), nothing happens. I don’t get a prompt or a window to continue with the export.

Cause

This can occur if you import domain settings from a different version of SEPM.  Importing SEPM domain settings is not supported between different versions. 

Refer to the following article for more information regarding SEPM domain export/import.

Performing a Disaster Recovery with a Domain Export

Environment

Release :

Component :

Resolution

Create a new domain and delete the other one.