Issues with Alert Downtime Schedule

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Attempting to use Alert Downtime Schedules to alert metric values within a 4-hour window (1:00 - 5:00 AM EST).  The idea was to alert the business if there is 'no activity' within that time frame.

We defined downtime schedules to exclude the other 21 hours, but our issue is that alerts are being generated during the downtime window, and we need assistance to understand why this occurs.

Alerts occur at 6:35 PM, 11:00 AM, etc., when the Downtime Schedule should be preventing them.

 

Environment

Release : 10.7.0

Component : APM Agents

Cause

The Alerts are based on UIM 

Backlog on Email Server 

Email Server configuration  

Resolution

Set to Console Alert instead of Email Alert