'FAULT_OTHER - Start impossible. Other error' not captured by SLO object when invalid agent name is defined in job object

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

'FAULT_OTHER - Start impossible. Other error' not captured by SLO object when invalid agent name is defined in job object

Steps to reproduce:
1. Create a job object and manually enter an agent name that doesn't exist
2. Create a SLO object. Service criteria is the job created in step 1. 
3. Fulfillment criteria is ANY_OK
4. Run job. It will fail with FAULT_OTHER and in the details says "U00011375 Host 'test' not found.
5. Open Process monitor> services. Notice that the SLO didn't capture issue

Cause

Defect

Resolution

Please see the KB linked below for a workaround:

https://knowledge.broadcom.com/external/article?articleId=89911

 

Planned fix is part of:

12.3.5

v21