search cancel

Tasks Assignments - Visualization issue

book

Article ID: 200967

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

On task assignments the resources are displayed multiple times (lines duplicated) and it disappears once the user refreshes the view.

STEPS TO REPRODUCE:

  1. Select a Project (should have tasks, financial plan and resources assigned);
  2. Go to tasks;
  3. Select a first task (A) and assignee a single resource;
  4. Make sure that one single line be displayed in the resource list for this task;
  5. Select a second task (B) and assignee multiples resources (make sure that do you have more than one page for the resource list;
  6. Go to the task (B) and navigate to the second or last page in assignments;
  7. Then go to the task (A) and check the resource line duplicated (the numbers of duplicated lines are the same that pages do you navigated on the step 5);
  8. Refresh the view and then resources are again single displayed for the task (A). 

Expected Results: A single line of the resource assigned.

Actual Results: Multiples lines duplicated

Environment

Release : All versions

Component : CA PPM SAAS RESOURCE MANAGEMENT

Cause

This is caused by: DE58237

Resolution

After careful review, it was determined that this issue will not be fixed. This issue does not cause any data issues, but is a display issue and the below workaround can be used.

Workaround: Refresh the page.