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Rally: Error - Single Sign-On

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Article ID: 200911

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

When attempting to log into Rally using SSO a message as seen below is encountered:

Cause

This is generally caused by the customer SSO provider (IdP) not sending a properly formed assertion to Rally.  

 

Resolution

This issue is generally not caused by a configuration issue on the Rally side.  Rally support is not able to resolve the issue directly, however, Rally support is able to use the unique reference # in the error message to search logs to help identify the cause.  

Please open a support case and provide the reference number for further analysis.

Additional Information

Keywords: Agile Central authentication unsuccessful

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