UIM upgrade from 8.51 to 9.02 fails at 29%

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Error in the installation log is an error calling nametoip callback on name='/<UIMDOMAIN>/<HUBNAME>/<ROBOTNAME>/hub'

Looking in the robot.cfg file, a mismatch is found in capitalization of the hubname or robot name.  

Cause

The hubname and robot name are case sensitive.  Any differences will prevent the nametoip calls from succeeding.

Environment

Component : UIM - INSTALL

Resolution

The robotname and hubrobotname fields in the robot.cfg file must be identical (including case) on hub.  Changing these so they match and restarting the robot allows the installation to start and continue passed the previous failure point.