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How does Web Viewer determine which email client to use for MAPI MailTo

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Article ID: 200899

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

How does the CA Output Manager Web Viewer 12.1 determine which email client to use for MAPI MailTo? CA Web Viewer is sometimes selecting the incorrect one.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

It uses the mail Client found at the default value of Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail as defined in the registry.