How does Web Viewer determine which email client to use for MAPI MailTo

Products

• Output Management Web Viewer

Issue/Introduction

How does Output Manager Web Viewer 12.1 determine which email client to use for MAPI MailTo? OM Web Viewer is sometimes selecting the incorrect one.

Environment

Output Management Web Viewer 12.1

Resolution

It uses the mail Client found at the default value of Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail as defined in the registry.