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Email alerts not arriving from DXOI

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Article ID: 200861

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

Not getting any alerts after configuring a Channel and Policy

Environment

Release : 20.2

Component : CA DOI ALARM ANALYTICS

Resolution

Helpful tips

The first thing to try is to reduce the filter to give more opportunity for an alert to go out.  

The filter can be case sensitive.  You can all low case or Mixed Case.

Make sure the Channel is Enabled.