Report scheduler portlet can't be viewed - Internal Server Error

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Report scheduler portlet can't be viewed - Internal Server Error

Internal Server Error

An error occurred while accessing the requested resource.

Environment

Release : UIM/UMP v9.2.0

Component: Report Scheduler

Resolution

On the UMP server verify that the jasperserver-pro webapp is not down:

- double click wasp probe-> webapps  
- start up the jasperserver-pro webapp
- stop and then start the report-scheduler webapp