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Manually uninstalling a System Agent on Windows
Article ID: 200816
Updated On:
Products
CA Workload Automation AE - Business Agents (AutoSys)
CA Workload Automation AE - System Agent (AutoSys)
CA Workload Automation AE - Scheduler (AutoSys)
Workload Automation Agent
CA Workload Automation AE
Issue/Introduction
When i try to uninstall a windows System Agent using the Agent's uninstaller exe, this error is seen:
Is there a way to manually uninstall it?
Cause
The System Agent's JRE may be in an invalid state or some of the System Agent's files have been corrupted or deleted at some point.
Environment
Component : CA Workload Automation System Agent
Resolution
To remove the Agent manually:
Make sure the Agent service is stopped.
Manually delete the Agent install directory.
Delete the Windows service by running regedit and navigating to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services
Right-click the Agent service and delete the key.
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