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Unable to See Virtual Services Displayed on Portal post DevTest 10.6.0 Upgrade - NullPointerException occurred when processing request: [GET]

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Article ID: 200815

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Updated On:

Products

CA Application Test

Issue/Introduction

Unable to See Virtual Services Displayed on Portal post DevTest 10.6.0 Upgrade - NullPointerException occurred when processing request: [GET]. Below are the steps followed and seen the issue.
1. Upgraded from DevTest 10.4.0 to 10.6.0.
2. Upgraded in three environments.
3. Environments one and two had no issues.
4. Environment three all the components started, but no virtual services would display in the Portal.  Components on this machine: Registry, Portal and VSE.
5. Thought is might be permissions issue, but all folders were open.
6. No information was being written to the portal-grails-res-hub.log file.
7. These errors were in the portal-grails.log file:
2020-10-03 10:47:16,899Z (20:47) [qtp394721749-18] ERROR StackTrace                     - Full Stack Trace:
retrofit.RetrofitError: 500 Server Error
 at retrofit.RetrofitError.httpError(RetrofitError.java:39)
 
8. These errors were in the vse.log:
2020-10-03 19:42:38,940Z (06:42) [DP_SendPaymentInstructions_PT_1.0_F [VS_DP_SendPaymentInstructions_PT_1.0_F_SIT5_Run]/1] WARN  com.itko.lisa.coordinator.VSETransactionLicensingManager - Transaction processing speed is being gated due to licensing restrictions.
2020-10-03 19:42:38,944Z (06:42) [DP_SendPaymentInstructions_PTDT_4.0_F [VS_DP_SendPaymentInstructions_PTDT_4.0_F_SIT1_Run]/1] WARN  com.itko.lisa.test.LisaException - LisaException detail Error opening queue manager SAWAR011, Completion Code 2 (MQCC_FAILED), Reason Code 2397 (MQRC_JSSE_ERROR) exception is com.ibm.mq.MQException: MQJE001: Completion Code '2', Reason '2397'.

These errors are expected because all the virtual services were IBM MQ and the queue manager was down.

9. These NPE errors were all through the registry.log:

2020-10-03 10:47:24,868Z (20:47) [qtp1912478333-79] ERROR org.grails.web.errors.GrailsExceptionResolver - NullPointerException occurred when processing request: [GET] /lisa-virtualize-invoke/api/v2/vses/huY0JlPQwv6RPbagaiUO_NFEmKlf268pSdlgDfmQthRkKGJQEDXcNJbp1lOocvK29qgYNLOw/services
Stacktrace follows:
java.lang.NullPointerException
 at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:877)
 at com.google.common.cache.LocalCache.put(LocalCache.java:4178)
 at com.google.common.cache.LocalCache$LocalManualCache.put(LocalCache.java:4887)

 

Cause

Defect

Environment

Release : 10.6

Component : CA Service Virtualization

Resolution

Open a support case and refer to defect DE480052 and request a patch.