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Added Service Point custom field is not displayed and generates form errors

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Article ID: 200814

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Added a custom "zreporting_method" field to the Call_Req table, which is an SREL to the backend SDM Reporting_Method table, object rptmeth.  

Trying to include this field in the Service Point web interface and neither an Admin/Analyst user or an Employee user can create a ticket through the Service Point web UI due to a "zreporting_method" NOT FOUND message

Added "zreporting_method" field per tech article 
https://knowledge.broadcom.com/external/article?articleId=185724

Added "rptmeth" for empFactoryAccess Config Parameter per tech article:
https://knowledge.broadcom.com/external/article?articleId=132347

Cause

There is a Default data partition for the Call_Req table that references a default value for the "zreporting_method" field

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Found that a default DP in the given user's Role configuration referenced the same zreporting_method field. Removing the default DP reference corrected the issue.

There is also a known defect which has been addressed in 17.3 RU2