Added a custom "zreporting_method" field to the Call_Req table, which is an SREL to the backend SDM Reporting_Method table, object rptmeth.
Trying to include this field in the Service Point web interface and neither an Admin/Analyst user or an Employee user can create a ticket through the Service Point web UI due to a "zreporting_method" NOT FOUND message
Added "zreporting_method" field per tech article
Added "rptmeth" for empFactoryAccess Config Parameter per tech article:
Release : 17.3
Component : XFLOW INTERFACE FOR SDM
There is a Default data partition for the Call_Req table that references a default value for the "zreporting_method" field
Found that a default DP in the given user's Role configuration referenced the same zreporting_method field. Removing the default DP reference corrected the issue.
There is also a known defect which has been addressed in 17.3 RU2