ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Spectrumgtw is not able to pull the alarms from spectrum

book

Article ID: 200808

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Spectrumgtw is unable to pull the alarms from spectrum.

Getting below error:

=================

Oct 04 2020 14:41:05,616 [twScheduler_Worker-6] ERROR w.common.SpectrumGtwRestRespHandler - java.lang.NullPointerException 
Oct 04 2020 14:41:35,615 [twScheduler_Worker-7] ERROR    HeartBeatRestImpl -  Exception in performing heartbeat sync job null 

 

Cause

Its seems to be spectrumgtw version: 8.65hf12 IS NOT compatible with Spectrum version: 10.4.0.

Environment

UIM version : 9.2.0

Spectrum version: 10.4.0

spectrumgtw version: 8.65hf12

Resolution

Its seems to be spectrumgtw version: 8.65hf12 IS NOT compatible with Spectrum version: 10.4.0.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4/release-information/integration-compatibility.html

Upgraded Spectrumgtw probe to 8.67.