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Dx Spectrum - Dashboard does not show in CABI with error


Article ID: 200795


Updated On:


CA Spectrum CA eHealth


While accessing spectrum dashboards in CABI it shows an error "An unexpected error occurred while retrieving data. Please check the user access privileges or run as a different user." or "Contact the site Administrator"


Release : 20.2

Component : Spectrum Core / SpectroSERVER

Windows : 2019


The issue is because of the compatibility of spectrum 10.4.2 & windows 2019.

As per the instructions from below document, it says upgrade to this version if deemed necessary.