UMP SSL Logon session on secondary UMP spins for ever and does not login

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

HTTP UMP logon works fine on the secondary UMP except for HTTPS

UMP SSL Logon session on secondary UMP spins for ever and does not login

 

Cause

This issue may be seen when the secondary UMP is missing some of the UMP packages.

Environment

Release : 20.1

Component : UIM - UMP

Resolution

1. Deactivate the wasp probe
2. Delete/Rename the ..probes\services\wasp\work folder
3. Deploy missing UMP packages. In this scenario it was the following three.

policy_management_ws 0.23
mcsuiapp_portlet - 1.35
wasp_alarmviewer_api 2.10

4. Activate the wasp probe

Additional Information

Configure Multiple UMP Servers
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/install-unified-management-portal-ump/configure-multiple-ump-servers.html