UMP SSL Logon session on secondary UMP spins for ever and does not login

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

HTTP UMP logon works fine on the secondary UMP except for HTTPS

UMP SSL Logon session on secondary UMP spins for ever and does not login

 

Environment

Release : 20.1

Component : UIM - UMP

Cause

This issue may be seen when the secondary UMP is missing some of the UMP packages.

Resolution

1. Deactivate the wasp probe
2. Delete/Rename the ..probes\services\wasp\work folder
3. Deploy missing UMP packages. In this scenario it was the following three.

policy_management_ws 0.23
mcsuiapp_portlet - 1.35
wasp_alarmviewer_api 2.10

4. Activate the wasp probe

Additional Information

Configure Multiple UMP Servers
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/install-unified-management-portal-ump/configure-multiple-ump-servers.html