Spectrum Service Desk Manager Integration is creating CIs in Spectrum when an Incident is generated, can this be disabled?
Release : 10.3.2 10.4.0 10.4.1 10.4.2
Component : Spectrum Core / SpectroSERVER
If the Asset Assignment option is enabled in OneClick Spectrum will create the CI/Asset in the Service Desk if it does not exist, when an alarm is generated for that CI/Asset:
This can be disabled from Administration > Service Desk Congiration: