search cancel

Spectrum Service Desk Manager Integration is creating CIs in Spectrum when an Incident is generated

book

Article ID: 200769

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Spectrum Service Desk Manager Integration is creating CIs in Spectrum when an Incident is generated, can this be disabled?

Environment

Release : 10.3.2 10.4.0 10.4.1 10.4.2 

Component : Spectrum Core / SpectroSERVER

Resolution

If the Asset Assignment option is enabled in OneClick Spectrum will create the CI/Asset in the Service Desk if it does not exist, when an alarm is generated for that CI/Asset:

This can be disabled from Administration > Service Desk Congiration:

Attachments