WebServices metrics are not reporting to APM

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

 This is regarding WebServices metrics are not reporting to APM .

 

Initially post deployment of java agent automatic entry points were not reporting but WebServices were reporting in production. Following jvm arguments were given in the start-up script .

JVM Arguments given in start-up script :

-DagentProfile=/opt/caapm/WebLogic/wily/core/config/IntroscopeAgent.profile

-javaagent:/opt/caapm/WebLogic/wily/Agent.jar

-Dweblogic.TracingEnabled=true

-DagentManager.url.1=xxx

-Dintroscope.agent.customProcessName=yyy

-Dintroscope.autoprobe.directivesFile=/opt/caapm/WebLogic/wily/core/config/acc-master.pbl

 

2. To resolve automatic entry point issue following changes were made in the jvm arguments but then after WebServices stopped reporting but the same change are working in testnet.

 

-Dintroscope.autoprobe.directivesFile=/opt/caapm/WebLogic/wily/core/config/acc-master.pbl

 Changed to

-Dintroscope.autoprobe.directivesFile=hotdeploy,acc-master.pbl

 

3. I have reviewed the PRD autoprobe logs ( herewith attached ) saying webservices.pbd is getting loaded but in Introscopeagent.log file I cannot see webservices related stuff.

 

 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

This was a permissions issue: The choices are :

- Use ACC to get logs 

- Set Extensions directory permissions to 777. This solved the issue but is a security concern.

- Have the agent directory owned by an application userid.