WebServices metrics are not reporting to APM
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WebServices metrics are not reporting to APM


Article ID: 200757


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


 This is regarding WebServices metrics are not reporting to APM .


Initially post deployment of java agent automatic entry points were not reporting but WebServices were reporting in production. Following jvm arguments were given in the start-up script .

JVM Arguments given in start-up script :








  1. To resolve automatic entry point issue following changes were made in the jvm arguments but then after WebServices stopped reporting but the same change are working in testnet.



 Changed to



  1. I have reviewed the PRD autoprobe logs ( herewith attached ) saying webservices.pbd is getting loaded but in Introscopeagent.log file I cannot see webservices related stuff.




Release : 10.7.0

Component : APM Agents


This was a permissions issue: The choices are :

- Use ACC to get logs 

- Set Extensions directory permissions to 777. This solved the issue but is a security concern.

- Have the agent directory owned by an application userid.