WebView Server not Starting

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Webview Server is not starting. This is what the log snippet shows.

 

-----------on  console --------------

$ ./WVCtrl.sh start
Using APMHOME: /appdata/caapm/Introscope10.7.0.45
Using JAVA_HOME: ../jre
Using EM Host: xxx.prod.local
Using EM Port: 5001
MOM/EM is running..
JVM PID is   36053
./WVCtrl.sh start: Starting APM WebView...
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
328
Problem while starting WebView server. Please check /appdata/caapm/Introscope10.7.0.45/logs/IntroscopeWebViewConsole.log for details.
./WVCtrl.sh start: APM WebView could not be started

$ cat /appdata/caapm/Introscope10.7.0.45/logs/IntroscopeWebViewConsole.log
log4j:WARN No appenders could be found for logger (org.eclipse.jetty.util.log).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
9/30/20 12:40:39.987 AM EDT [INFO] [WebServer] Starting Web Application Server

 

----------  Log  file also attaching 

$ cat /appdata/caapm/Introscope10.7.0.45/logs/IntroscopeWebViewConsole.log
log4j:WARN No appenders could be found for logger (org.eclipse.jetty.util.log).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
9/30/20 12:40:39.987 AM EDT [INFO] [WebServer] Starting Web Application Server

--------------------

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Server was hardened so port 8443 could not come up. Issue  netstat could not run without root. Script would try 10 times to bind to port 8443 and failed. Enable set -x in start of script to see what was happening.