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Error: "Service is not ready to accept requests"

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Article ID: 200738

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Updated On:

Products

Management Center Symantec

Issue/Introduction

Unable to login to the Management Center through web UI and receive the error message of "Service is not ready to accept requests"

 

Cause

- The management-center service is not running.

-Expired license will cause the Management-Center service shutdown after 24 hours of the license expiring or the service being started.

Note:   "Service is not ready to accept requests" may be a transient state which can be  seen soon after restart or reboot of appliance.  Although CLI / SSH service is available, you may have to wait  few minutes longer prior accessing MC's via web UI after a restart of service or appliance reboot.

Resolution

Through the Management Center CLI (Command Line Interface) use the following commands to confirm that the service is not running and to start the stopped service.

MgmtCtr> enable
Password:
MgmtCtr# system-services status management-center
'management-center' is Stopped
MgmtCtr# system-services start management-center
'management-center' was started successfully.

If the license for the device has expired please contact your Account Team to have the license renewed.

If issue does not resolve by following above mentioned steps and on the entitlement portal valid license is available for your Management Center then through the Management Center CLI (Command Line Interface) use the following commands to load the valid license and start management-center service.

MgmtCtr> enable
Password:
MgmtCtr# system-services status management-center
'management-center' is Stopped

# Verify if valid license is available on Management center or not using following command
MgmtCtr# show licenses

#If valid Expiaration Date is not showing in the show license command output then

To load a license from the Symantec licensing server from a Virtual Appliance installation of Management Center:
(config)# licensing load username [email protected] password helloworld
ok

To load a license from the Symantec licensing server from a hardware appliance:
(config)# licensing load
ok

MgmtCtr# system-services start management-center
'management-center' was started successfully.