Gen Build Tool Profile Manager shows as blank

Products

• Gen
• Gen - Workstation Toolset
• Gen - Host Encyclopedia
• Gen - Run Time Distributed

Issue/Introduction

Gen Build Tool is not displaying anything within the Profile Manager.  From the Build Tool menu item Tool > Profile Manager, it is displaying a blank screen. The Build Tool still works and can compile and assemble applications, but cannot change Profile Manager settings if needed.

Environment

Release : 8.5 or 8.6 

Component : Gen Build Tool

Resolution

Close the Build Tool and remove the user.configure file from the following location (for 8.6): "%USERPROFILE%\AppData\Local\CA\Gen 8.6\cfg\buildtool"
e.g. "C:\Users\<userid>\AppData\Local\CA\Gen 8.6\cfg\buildtool"
Then restart the Build Tool which should automatically create a new user.configure file in the same location.

Note - Suggestion is to copy the existing user.configure and other profiles that might exist in this location before deleting all of them.   An example of another customer/named profile is user.<named_profile>.configure.

Additional Information

This problem has also been reported when the users profile directory "%USERPROFILE%" is on a network drive and there has been some network security related access problem.

Gen™ 8.6 > Installing > Install Gen on Windows > Installing Gen on the Windows Platform > Application Configuration File Directories