Error code 19031 installing Jasper 7.1.1 on Linux

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Jasper installation is failing and error code 19031 is seen in the installation logs

Environment

Release : 20.2

CABI 7.1.1

Resolution

This is caused by the installer not being able to create the user for postgres.

Workaround:

Type the following command in your command shell as root user -

useradd postgres -g postgres

Restart the installer and it should be successful