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UIM 20.3 robot NimBUS Robot uninstall fails

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Article ID: 200684

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Uninstalling Operator Console for a clean reinstall. 

After running Operator Console uninstall when to the OC robot to run the uninstall for NimBUS Robot and it fails with:

An installation support file could not be installed. 

Catastrophic failure

After manually removing the nimsoft instance the error now pops up when running the robot install. 

Cause

Unknown

Environment

UIM 20.3

Windows Server 2019 Standard

Resolution

Delete this folder:

C:\Program Files (x86)\InstallShield Installation Information\{4337A496-6773-4624-985F-E203E1D08CC9}

Additional Information

Uninstaller location:

C:\Program Files (x86)\InstallShield Installation Information\{4337A496-6773-4624-985F-E203E1D08CC9}

This path and folder seems to be the same for all Windows robot installs.

Comparing the files there at the OC robot they match up to another robot instance where the uninstall works. 

 

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