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DOI 20.2 Installation failed (validate check ok)

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Article ID: 200662

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management

Issue/Introduction

 
 
 

OI 20.2 installation issue

The install verification passed all checks but the installation process would exit with error.

There were a number of product pods already running.

The dxi-postgresql pod would crash but would report this message in its logs

++ _psql --set=username=dxi --set=password=password
++ psql --set ON_ERROR_STOP=1 --set=username=dxi --set=password=password
ERROR:  role "dxi" does not exist

Cause

 

 

Environment

Release : 20.2

Component : CA DOI AO PLATFORM COMPONENTS

Resolution

 

The installation was prepared on CentOS images with Server with GUI settings. The images also included software prerequisites for installing DX Spectrum.

When the installation was retried using CentOS images with minimum settings, the install completed successfully

Additional Information

 
 

One area noted as specific to the environment was output from this command

systemctl list-units --type=service

In particular failure of this service:

docker-storage-setup.service       loaded failed failed  Docker Storage Setup

This service was not present at all on internal systems