ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
DX-OI - duplicate alarms being generated with different alarm ids
Article ID: 200648
Updated On:
Products
DX Operational Intelligence
Issue/Introduction
We are seeing multiple incidents generated for the same device, even though the first incident remains open.
Tenant = BROADCOM_IT
Cause
Per Engineering, with respect to alarms in OI, this is working as per design. Alarms are coming with different ids from even from the same source itself. In case the connector sends raw alarms, OI would proceed to process the same alarm. OI will not do any aggregation or filtering of the alarm. This needs to be looked at the connector side why different alarms are coming to OI.
Environment
Release : 20.2
Component : CA DOI ALARM ANALYTICS
Resolution
Enhancement Request has been raised - C15390
Feedback
Yes
No
Powered by
