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DX-OI - duplicate alarms being generated with different alarm ids

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Article ID: 200648

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We are seeing multiple incidents generated for the same device, even though the first incident remains open.

Tenant = BROADCOM_IT

 

Cause

Per Engineering, with respect to alarms in OI, this is working as per design. Alarms are coming with different ids from even from the same source itself. In case the connector sends raw alarms, OI would proceed to process the same alarm. OI will not do any aggregation or filtering of the alarm. This needs to be looked at the connector side why different alarms are coming to OI. 

 

 

 

 

 

 

 

Environment

Release : 20.2

Component : CA DOI ALARM ANALYTICS

Resolution

Enhancement Request has been raised - C15390