File Watcher Tasks stop executing - Error 6 writing fwart

Products

• CA Automic Dollar Universe

Issue/Introduction

Some times, the FIle Watcher Tasks will stop executing with the messages below :

First message :

| 2020-05-05 15:09:19 |ERROR|X|IO |pid=1216.3056| create_fw         | Error 6 writing fwart [T00000220122876570000002]
| 2020-05-05 15:09:19 |ERROR|X|IO |pid=1216.3048| o_sur_check_supervisor  | Error 3 when creating FW articles. Cannot submit Watcher task for res (RES_FIC_PLM102)
| 2020-05-05 15:09:19 |ERROR|X|IO |pid=1216.3056| o_sur_check_supervisor  | Error 6 when creating FW articles. Cannot submit Watcher task for res (RES_FIC_PLM102)

Second message :
| 2020-05-05 02:32:55 |ERROR|X|IO |pid=1216.2936| GAGESHIS         | Execution 0541207 unknown in the history file                
| 2020-05-05 02:32:55 |ERROR|X|IO |pid=1216.2936| GAGESHIS         | Execution 0541207 unknown in the history file                
| 2020-05-05 02:32:55 |ERROR|X|IO |pid=1216.2936| GAGESHIS         | Execution 8047894 unknown in the history file               
| 2020-05-05 02:32:55 |ERROR|X|IO |pid=1216.2936| GAGESHIS         | Execution 8047894 unknown in the history file  

 

Environment

Release : 6.10.21 and superior

Component : DOLLAR UNIVERSE

Cause

Bug introduced in Dollar Universe 6.10.21 due to the multithreaded supervisor.

Resolution

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Dollar Universe
Dollar Universe 6.10.61 - Available