Validating Site Servers after OS Upgrade

Products

• IT Management Suite

Issue/Introduction

After upgrading the OS on a site server (from Windows Server 2016 Standard to Windows Server 2022 for example), how can you check/validate that the upgrade went fine for the Site Server(s)?

Note: For the SMP OS upgrade itself, please refer to the following online documentation:

In-Place Operating System Upgrades

Upgrading Site Servers

Environment

ITMS 8.x

Resolution

To test after doing the upgrade:

1. Check that machines are still active/talking under:

a) Go to SMP Console>Settings>Notification Server> Site Server Settings. Under Site Servers, select the Site Server that you just upgraded, and see if client machines are connecting under the Task Service section:

2. Send a dummy task and a dummy package to a client machine - if this works then all is good: 

a) Task - in the SMP Console under Manage>Jobs and Tasks>Sample>Notification Server folder and use Update Client Configuration. Select a client machine under Quick Run and run it or under New Schedule use run "Now" and add a machine under Selected Devices:

b) For package that you may already have - in the SMP Console go to Manage > All Resources > Default > All Resources > Package > Software Package and select your package. Double-click (or right-click > Resource Manager). Under "Right-click Actions" section, click on "Edit" Package. Edit the package and add a dummy text file to it:

3. Now go to the Package Server, do an Update Configuration, and you should see that the package is updated and the dummy file should be added to the package. Or you can create a new one by following the guidance in the documentation Importing a Package to Create a Software Resource):

To import a package to create a software resource:

1. 1. 1. In the SMP Console, go to the Manage menu, click Software
      2. In the left Software pane, click Add Software > Import Package
         See Import Software Dialog Box
      3. On the Import Software: Specify Software page, select Add File to import the desired package
      4. To specify a folder with a structure, add the folder as a compressed ZIP file
      5. Click Next
      6. On the Import Software: Software Details page, review the information that was obtained from the package that you imported and make changes if necessary
      7. (Optional) To return to the Import Software: Specify Software page and change the option settings there
      8. Click OK

After the package has been created, on your Package Server update the configuration and then you should see that new package added under the Package Server tab.

Additional Information

Importing a Package to Create a Software Resource

Import Software dialog box