search cancel

Web Security Service Agent support matrix


Article ID: 200620


Updated On:


Web Security Service - WSS


Product: Web Security Service
Feature: Web Security Service Agent (Roaming Client)

This table outlines the operating systems and environments in which the Web Security Service Agent can be used. 


The WSS agent requirements product documentation includes the latest information on the WSS agent requirements and version support. 


Minimum System Requirements

Roaming Client

Operating System



Unified Agent

Version: 4.10.6.x

Windows 7 32/64 [bit (excluding home editions)
Windows 8.x 32/64 bit (excluding home editions)
Windows 10 32/64 bit (excluding home editions)
macOS: High Sierra, Mojave

The agent's network driver intercepts traffic from all browsers and other applications.

Each client must have the Entrust Root CA 2048 installed. Without it, clients cannot connect to the WSS.

For more information, consult the following Knowledge Base article:



WSS Agent

Version: 5.1.1.x
Version: 6.1.1.x
Version: 6.2.1.x

Windows 10:
Education version 1703+ 
(Semi-Annual Servicing Channel)
High Sierra


The agent's network driver intercepts traffic from all browsers and other applications

WSS Agent

Version: 7.x

Windows 10:
64-bit Windows 10 Professional, Enterprise or Education version 1803+

Windows 11 (from 7.5.x)

Mojave, Catalina,
Big Sur (from 7.2.x), Monterrey (from 7.5.x)

The agent's network driver intercepts traffic from all browsers and other applications


Entrust Root CA 2048 certificate is not a requirement anymore starting from WSSA version 7.3.x




To clarify and assist customers with update planning, the following WSS Agent support policy takes effect:  

The following WSS Agent support policy, including End Of Service (EOS/EOL), is effective as of May 18, 2022.


  • All Major WSS Agent releases receive support for whichever of the following terms results in a longer support period:
    • Two years (24 months) from their release date.
    • Or one year (12 months) from the release date of the next major version.

For example, v7.1.1 was release in November 2020 resulting in a minimum support period through November 2022. However, because version v8.1.1 was not released until May 2022, support for v7.x is automatically extended until May 31, 2023. 

  • Bug fixes and enhancements will be made available in a Maintenance Release for the most current Major Release only.
  • Security patches will be made available in the most current Maintenance Release for each supported Major Release.


Current EOS Status

The following table provided the current EOS status for currently available major versions. Use this information to plan a migration to a newer version before support of your current version expires. 

Product Version Begin of Support Period End of Maintenance / End of Support
WSS Unified Agent (UA) 4.x December 2013 March 31, 2021
WSS Agent (WSSA) 5.x July 2019 July 2021 
WSS Agent 6.x

August, 2020

September 30, 2022
WSS Agent 7.x

November, 2020

May 31, 2023
WSS Agent 8.x

May, 2022

No earlier than May 31, 2024












The end of maintenance (EOM) of all Unified Agent versions was on March 31, 2021.

Please refer to our WSS Agent Support Policy FAQ for additional information.