ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Web Security Service Agent support matrix


Article ID: 200620


Updated On:


Web Security Service - WSS


Product: Web Security Service
Feature: Web Security Service Agent (Roaming Client)

This table outlines the operating systems and environments in which the Web Security Service Agent can be used. 


The WSS agent requirements product documentation includes the latest information on the WSS agent requirements and version support. 



Minimum System Requirements

Roaming Client

Operating System



Unified Agent

Version: 4.10.6.x

Windows 7 32/64 [bit (excluding home editions)
Windows 8.x 32/64 bit (excluding home editions)
Windows 10 32/64 bit (excluding home editions)
macOS: High Sierra, Mojave

The agent's network driver intercepts traffic from all browsers and other applications.

Each client must have the Entrust Root CA 2048 installed. Without it, clients cannot connect to the WSS.

For more information, consult the following Knowledge Base article:



WSS Agent

Version: 5.1.1.x
Version: 6.1.1.x
Version: 6.2.1.x

Windows 10:
Education version 1703+ 
(Semi-Annual Servicing Channel)
High Sierra


The agent's network driver intercepts traffic from all browsers and other applications

WSS Agent

Version: 7.x

Windows 10:
64-bit Windows 10 Professional, Enterprise or Education version 1803+

Windows 11 (from 7.5.x)

Mojave, Catalina,
Big Sur (from 7.2.x), Monterrey (from 7.5.x)

The agent's network driver intercepts traffic from all browsers and other applications


Entrust Root CA 2048 certificate is not a requirement anymore starting from WSSA version 7.3.x




To clarify and assist customers with update planning, the following WSS Agent support policy takes effect:  

  • All Major software releases (ex: v6, v7, etc.) receive support for two years (24 months) from their original release date.

Phone support continues for two years from each Major version release date. Issue fixes and enhancements will only be available by moving to the most current Maintenance Release.

Product Version Begin of Support Period End of Maintenance / End of Support
WSS Unified Agent (UA) 4.x December 2013 March 31, 2021
WSS Agent (WSSA) 5.x July 2019 December 2019 
WSS Agent 6.x

August, 2020

September 29, 2022
WSS Agent 7.x

November, 2020

December 31, 2022









The end of maintenance (EOM) of all Unified Agent versions was on March 31, 2021.

Please refer to our WSS Agent Support Policy FAQ for additional information.