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The path does not stayed fix after installing the Spectrum Remote Administrator (SRAdmin)

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Article ID: 200593

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Updated On:

Products

CA Spectrum

Issue/Introduction

The path to the sradmin.exe file does not stay "fixed."  When installing Spectrum 10.4, the installation path is listed as C:\Program Files\SRAdmin\sradmin.exe when it is installed. But after the server is rebooted, looking at services via services.msc and seeing the service is not running, an attempt to start the service fails because the path is listed as being C:\Program Files (x86)\SRAdmin\sradmin.exe.  

Re-installing sradmin does not remediate the problem.

Environment

Any Spectrum version installed on Windows

Resolution

Uninstall the SRAdmin and re-install in the C:\Program Files (x86) directory

Additional Information

Please reference the "SRAdmin Installation Methods" section of the documentation for more information.