Maileater stopped working after a Failover activity

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Maileater stopped working after a Failover activity.

After restart of  Maileater Daemon it started to work again.

 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

 

Resolution

Issue fixed in ServiceDesk 17.2 Linux environment after apply the pointfix :

T5UG426   PROBLEM SYMPTOM: LNX-INVALID PROC_LIST ENTRY FOUND ERROR MESSAGES