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CA SSO R12.8 SP04 crashing after upgrade

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Article ID: 200444

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

We're running a Policy Server version 12.8SP4 and this one crashes
with the following stack :

  (gdb) ------------BEGIN WHERE--------------
  (gdb) #0  0x00007fc6c00932b4 in ?? ()
  #1  0x0000000000000246 in ?? ()
  #2  0x00007fc6c0093160 in ?? ()
  #3  0x00007fc6d0ac2648 in Abstract_VM_Version::_reserve_for_allocation_prefetch () from /app/D0G/smjre/lib/amd64/server/libjvm.so
  #4  0x00007fc71af674b0 in ?? ()
  #5  0x00007fc6d059db9d in VM_Version::get_processor_features() () from /app/D0G/smjre/lib/amd64/server/libjvm.so
  Backtrace stopped: previous frame inner to this frame (corrupt stack?)
  (gdb) ------------END WHERE----------------

The Policy Server seems to end just finishing to load the JVM :

  [3218383][140337452414720][09/09/2020][19:40:33][SmJVMSupport.cpp:424]
  [GetJVMEnv][JVM Option #25:
  -Dappdynamics.agent.nodeName=mynode][][][][][][][][][]

  [3218383][140336672581376][09/09/2020][19:40:33][SmObjCache.cpp:522]
  [CSmObjCache::Cleanup][Cleanup the object cache.][][][][][][][][][]

How can we fix this crash ?

 

Environment

 

Policy Server 12.8SP4 on RedHat 7;

 

Resolution

 

Remove the line :

  -XX:+AllowUserSignalHandlers

from the JVMOptions.txt solved the issue.