ITAM 12.7 - APM 12.6 Install Tips

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

APM 12.6 install Tips:

1. Do not use fully qualified domain names when entering server names. Use the logical short name and check that connectivity exists between the primary installation server and the other component servers.
    
2. Check that a 32-bit version of the JDK (not 64-bit, and not just JRE) is installed on the server where AMS (Asset Viewer) will be installed.
   
   JDK 1_6.02 or higher is required. See the implementation guide for setting the JAVA_HOME, JRE_HOME and path environment variables.
    
3. The CASM component may fail to install if a 64-bit version of Java is installed, rather than a 32-bit version.
    
4. Verify that firewalls are turned off on all servers needed for installation.
    
5. Verify that port 58086 is open bi-directional on all installation servers.
    
6. Additional default ports used by third party products are listed below:
   
   APM web client = 80
   Business Objects XI = 8080
   Business Objects Server intelligence agent = 6410, 6400
   IT Process Automation Manager = 8080
   SQL = 1433, (default port)
   Asset Viewer (AMS) = 8090 (Apache Tomcat AMS service)
   EEM = 5250
   For SSL = 443

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Resolution

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