ITAM 12.7 - APM 12.6 Install Tips

book

Article ID: 20044

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

APM 12.6 install Tips:

  1. Do not use fully qualified domain names when entering server names. Use the logical short name and check that connectivity exists between the primary installation server and the other component servers.
     
  2. Check that a 32-bit version of the JDK (not 64-bit, and not just JRE) is installed on the server where AMS (Asset Viewer) will be installed.

    JDK 1_6.02 or higher is required. See the implementation guide for setting the JAVA_HOME, JRE_HOME and path environment variables.
     
  3. The CASM component may fail to install if a 64-bit version of Java is installed, rather than a 32-bit version.
     
  4. Verify that firewalls are turned off on all servers needed for installation.
     
  5. Verify that port 58086 is open bi-directional on all installation servers.
     
  6. Additional default ports used by third party products are listed below:

    APM web client = 80
    Business Objects XI = 8080
    Business Objects Server intelligence agent = 6410, 6400
    IT Process Automation Manager = 8080
    SQL = 1433, (default port)
    Asset Viewer (AMS) = 8090 (Apache Tomcat AMS service)
    EEM = 5250
    For SSL = 443


Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Resolution

Please Update This Required Field