SEDR Appliance becomes unavailable after uploading a new chained certificate

Products

• Advanced Threat Protection Platform
• Endpoint Detection and Response

Issue/Introduction

When uploading a chained certificate to the Symantec Endpoint Detection and Response Appliance (SEDR), the services are stopped and do not restart.

Environment

Release :

Component :

Cause

An internal error occurred during the import process.

Resolution

Please contact Broadcom technical support for assistance with this issue.