OI Alerts and not working in Webhook

Products

• CA Application Performance Management SaaS

Issue/Introduction

WebHook is not working . Not receiving incidents. 

From customer security, the  load balancer was not sending down all the required certificates that we require to make the connection. 

 

Cause

There was a security gap on customer side.

DOI Eng has identified the issue with customer Webhook connectivity. 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

DOI Eng has identified the issue with customer Webhook connectivity.

Customer to update their load balancer to correct this and retest the Webhook.