OI Alerts and not working in Webhook

Products

• CA Application Performance Management SaaS

Issue/Introduction

WebHook is not working . Not receiving incidents. 

From customer security, the  load balancer was not sending down all the required certificates that we require to make the connection. 

 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Cause

There was a security gap on customer side.

DOI Eng has identified the issue with customer Webhook connectivity. 

Resolution

DOI Eng has identified the issue with customer Webhook connectivity.

Customer to update their load balancer to correct this and retest the Webhook.