Check the installation logs CA_Business_Intelligence_Install_xx_xx_xxxx_xx_xx_xx.log for exception error: 'java.lang.OutOfMemoryError: GC overhead limit exceeded', which is normally caused by too much data consuming all available memory:
ZGResourceLoader::getZipFileForEntry()- $IA_PROJECT_DIR$/resources/images/billboard three.png in /tmp/install.dir.10806/InstallerData/installer.zip
Exception in thread "Thread-30" Execute Custom Code
java.lang.OutOfMemoryError: GC overhead limit exceeded
The upgrade appears to stop while backing up CABI tomcat files, trying to get a list of files and hitting the exception "java.lang.OutOfMemoryError: GC overhead limit exceeded". There could be a lot of files in the tomcat directory, and InstallAnywhere is trying to store the list in memory and running out of memory.
There may be many reports under CABI tomcat directory that is causing the problem while backing up tomcat directory during the upgrade.
To verify, can run this command from the CABI tomcat directory and see if there are a lot of files to backup:
ls -lR > /tmp/files.txt
Release : 6.3.x, 6.4.x
Component : Spectrum Reporting / CABI JasperReport
Do the following steps on the CABI/JasperReport server:
1. Edit the file /etc/security/limits.conf and add following entries at the bottom (before # End of file):
* soft nofile 65536
* hard nofile 65536
# End of file
2. Reopen Jasper console and run:
to make sure that the parameters are set correctly. Should be equal to 65536 - e.g.:
# ulimit -Hn
3. Run the upgrade again.