Using CEM, and CSSMTP, our email alerts are being sent as an attachment.

Products

• Compliance Event Manager

Issue/Introduction

Modification to CEM's email settings from SMTP to CSSMTP and specifying 'RICH' text for the content-type has the alert information coming as an email attachment instead of within the body of the email message.   

Environment

Release : 6.0

Component : CA COMPLIANCE EVENT MANAGER

Cause

This condition seems to be by design running CSSMTP on the mainframe and using 'RICH' text.

Resolution

This is a design idiosyncrasy of CSSMTP from the mainframe sending the information as an attachment when a content-type of 'RICH' text is specified.   To have the information sent in the body of the email it is recommended to use 'HTML' or 'PLAIN'.  On a side note,  'HTML' supports everything 'RICH' text supports along with other formatting, and like 'PLAIN' text the information will be sent in the body of the email.