I have created 3 new accounts in ASM. Users are not receiving the activation or reset password emails. I can impersonate the users, but I am unable to change the password as I do not know what the current password is. We have checked the junk mail folders and no rules have been set up in the email client to delete the incoming mails
Release : ASM SAAS
Component : Application Synthetic Monitor.
Looks like the users had rules set up to move the emails to different folders upon receipt. So user never saw that the email was received.
1. Set up your own user and see if you can mail to them. In this case we could, so knew that outgoing mail relay was working
2. Tried reactivating accounts or changing passwords with Support account
3. Make sure that the customer is not blocking this email address,