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Locale specific environment issue on Service Point

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Article ID: 200269

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We have some errors after CUM7 applied:

Copy button no load correctly:


When user save some request and undefined alert appear:



When users try to create a new ticket the loading never ends and we can see and error in the catalog logs:




2020/06/18 03.34.18.387 DEBUG [http-nio-8080-exec-1] [Request] In saveWebStoreRequest
2020/06/18 03.34.18.387 DEBUG [http-nio-8080-exec-1] [Request] p_RequestData =priority:null!name:Información estado de un préstamo-
2020/06/18 03.34.18.387 DEBUG [http-nio-8080-exec-1] [Request] p_RequestValuesData =
2020/06/18 03.34.18.387 DEBUG [http-nio-8080-exec-1] [Request] p_RequestValuesDataType =
2020/06/18 03.34.18.387 DEBUG [http-nio-8080-exec-1] [Request] Creating New WebStore Request...
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  key:name
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  valVec.size():1
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  val:Información estado de un préstamo-
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  key:priority
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  valVec.size():1
2020/06/18 03.34.18.387 TRACE [http-nio-8080-exec-1] [Request]  val:null
2020/06/18 03.34.18.387 ERROR [http-nio-8080-exec-1] [CRequest] CREQ0015
java.lang.NumberFormatException: For input string: "null"
 at java.base/java.lang.NumberFormatException.forInputString(Unknown Source)
 at java.base/java.lang.Integer.parseInt(Unknown Source)
 at java.base/java.lang.Integer.valueOf(Unknown Source)
 at com.ca.usm.billing.ServiceManager.Request.save(Request.java:4753)
 at com.ca.usm.billing.ServiceManager.Request.save(Request.java:4681)
 at com.ca.usm.billing.ServiceManager.Request.saveRequestHeader(Request.java:5633)

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

Please note as informed earlier this is fixed in upcoming patch. As per your request I am providing you below work around which will work only fir Spanish locale as this is specific work around for Spanish version only.

Note: Take a backup of the file before making the changes and save at a different location out the Catalog Home

Work Around: 

Please try in your local environment first

Open request_edit.xml file from Spanish locale location in administrator edit mode. Below provided the location

%USM_HOME%\view\webapps\usm\locale\iceses\request\request_edit.xml

Check line number 16 approx for <close_comment>Cerrar cuadro de diálogo de edición</close_comment>

Add the below tags from Line 17

  <takereturn>Tomar/devolver</takereturn>
  <transfer>Transferir</transfer>
  <delegate>Delegar</delegate>
  <copy>Copiar</copy>

Save the file and verify the issue

Note: This normally do not require a restart. Just a refresh should help you validate the changes.