SPE 8.1 UI shows LiveUpdate Status of "LiveUpdate Error"

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

On the System > LiveUpdate Content tab, Symantec Protection Engine (SPE) 8.1 UI shows a LiveUpdate Status of "LiveUpdate Error" for the AV Definitions feature.

Environment

Release : 8.1

Platform: Linux

 

Resolution

 

1. Check for direct connectivity to LiveUpdate
2. Check whether SPE is configured for using a proxy
3. If SPE is not configure to use a proxy and one is required in this environment, see KB 169906 to configure
   
   Title: 169906 - How to configure Symantec Protection Engine (SPE) 7.8 or later to use a Web Proxy to download Virus Definitions
   URL: https://knowledge.broadcom.com/external/article?articleId=169906
   
   
4. If SPE is already configured to use a proxy or no proxy is needed in this environment, locate the most recent error in the lux.log, then see KB 181764 to identify the exact nature of the Liveupdate error
   
   Title: 181764 - LiveUpdate error codes for Protection Engine 7.5 and later
   URL https://knowledge.broadcom.com/external/article?articleId=181764

 

To check direct connectivity

1. While logged in at root, at the bash prompt, type: curl http://liveupdate.symantec.com:80
2. If the output includes the string "CONNECT", curl connected
3. Type: curl https://liveupdate.symantec.com:443
4. If the output includes the string "CONNECT", curl connected

To check whether SPE is configured for using a proxy

1. At the bash prompt, navigate to the Protection Engine bin folder by typing:
   cd /opt/SYMCScan/bin
   
   
2. Type: cat configuration.xml | grep -a 5 "Proxy"

 

To look for the most recent error in the lux.log

1. At the bash prompt, navigate to the folder containing the lux.log for AV definitions by typing:
   cd /opt/SYMCScan/bin/definitions/Stargate/bin/
   
   
2. At the bash prompt, to view the file, type:
   cat lux.log | less
   
   
3. While in the less utility, press G to reach the bottom of the log, press g to reach the top of the log, and normal keyboard editing keys (PgUp, PgDn, ↑, ↓, →, ←) to move within the log
4. To exit the less utility, press q