Some Request/Incident/Problem Status codes stop the Service Type and others do not. What controls this behavior?
Article ID: 20022
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
This document describes the functionality and how to modify it.
You may find the setting in the Service Desk Web User Interface.
Administration tab --> Service Desk --> Requests/Incidents/Problems --> Status
Open the status detail as shown in Figure 1.
There is the "Stop Service Type Events and Targets?". If you set 'Yes' here, the Service Type will be stopped when this status is chosen.
<Please see attached file for image>
Also, the Service Type tab on the incident detail have the Delay/Resume button to stop/start the Service Type by manual as follows in Figure 2 and Figure 3.